Proactive monitoring, rapid-response helpdesk, cyber security, and cloud management — all under one predictable monthly contract. Your team stays focused on the business, not the technology.
No lock-in for the first 3 months · Response within 1 hour guaranteed
Tangible improvements in reliability, security, and operational efficiency — tracked from day one against agreed baselines.
Results vary based on existing infrastructure maturity and scope. Past results, not a guarantee.
Proactive monitoring and rapid incident response keeps your systems online and your people productive.
Replace unpredictable break-fix costs and in-house overhead with a single, transparent monthly fee.
Remote monitoring and automated alerting means most issues are resolved before users even notice them.
Layered endpoint protection, patch management, and 24/7 threat monitoring significantly reduce your attack surface.
Managed IT works best when technology reliability is business-critical and internal IT resource is either absent, stretched, or cost-prohibitive.
A fully managed service stack — proactive, not reactive. Every service is monitored, documented, and continuously improved.
Round-the-clock monitoring of servers, networks, endpoints, and applications. Automated alerting with human escalation for critical incidents — before your users notice.
UK-based Level 1–3 helpdesk support via phone, email, and chat. SLA-backed response times, ticket tracking, and a dedicated account manager for every client.
Layered security including endpoint detection and response (EDR), email filtering, vulnerability scanning, patch management, and staff awareness training.
Full management of Microsoft 365, Azure, AWS, and Google Workspace environments — including licensing optimisation, performance tuning, and cost governance.
Automated daily backups with tested restore procedures. Defined RTOs and RPOs. Business continuity planning and failover documentation tailored to your operations.
Alignment with Cyber Essentials, ISO 27001, and GDPR. Policy documentation, audit trails, access reviews, and readiness assessments for certifications and procurement.
We don't just respond to incidents — we own the entire technology environment, proactively preventing issues and continuously improving your infrastructure against agreed KPIs.
Continuous monitoring of all servers, network devices, endpoints, and cloud resources. Automated remediation for common issues; human escalation for critical events.
First, second, and third-line support for all IT issues. Ticket management, SLA tracking, and a named account manager who knows your business.
Proactive threat detection, patch deployment, vulnerability management, and incident response — keeping your business protected around the clock.
Ongoing management and optimisation of your cloud environments and software licences. Removing waste, ensuring compliance, and planning for growth.
Automated, tested backup schedules. Documented disaster recovery plans with defined RTOs and RPOs, regularly reviewed against your operational requirements.
Monthly service reports covering uptime, ticket trends, security events, and roadmap progress. Quarterly business reviews to align IT with your business direction.
A structured onboarding process ensures we understand your environment before we take responsibility for it — no disruption, no surprises.
Every incident is categorised and tracked. Our SLAs are contractual — not aspirational. Monthly reports show actual performance against every commitment.
| Severity | Description | First response | Resolution target |
|---|---|---|---|
| P1 — Critical | Complete outage · Data loss risk | 15 minutes | 4 hours |
| P2 — High | Major service degraded | 30 minutes | 8 hours |
| P3 — Medium | Single user impacted | 1 hour | Next business day |
| P4 — Low | General request / query | 4 hours | 3 business days |
* P1 and P2 SLAs apply 24/7/365. P3 and P4 during UK business hours unless on Pro or Enterprise plan.
Measurable improvements in uptime, security, and cost — delivered within the first 90 days of every engagement.
Uptime achieved for a 120-user professional services firm after migrating from a break-fix support model. Previous 12-month average was 94.2%, costing an estimated £65,000 in lost productivity annually.
Uptime & ReliabilityAnnual IT cost reduction for a 200-user manufacturing business — replacing a costly in-house IT team of 3 with a fully managed service at 40% of the cost, with superior coverage and tooling.
Cost ReductionSuccessful ransomware incidents in the 24 months following our security hardening and EDR deployment for a legal firm that had previously suffered two ransomware attacks in three years.
Cyber SecurityFull ISO 27001 readiness assessment and gap remediation for a FinTech startup — enabling them to close a £4M enterprise contract that required certification as a prerequisite.
Compliance ReadinessNo hidden costs. No surprise invoices. Every plan includes a named account manager, monthly reporting, and contractual SLAs. Minimum 3-month initial term.
If you're switching from break-fix or an internal team, here are the questions we get asked most — without the sales script.
Book a free IT assessment. We'll audit your current environment, identify your biggest risks, and give you an honest view of what managed IT would cost and deliver.