Privacy Policy

01 Who we are

Fracto Services Limited ("Fracto", "we", "us", "our") is a company registered in Northern Ireland under company number NI713278, with its registered office at 3 Beechfield Manor, Lurgan, Craigavon, Northern Ireland, BT66 7GR.

For the purposes of UK data protection law — the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — Fracto Services Limited is the data controller for personal data processed through this website. You can reach our data protection contact at info@fractoservices.com.

02 Information we collect

We collect only what we need to respond to you and run our business:

• Information you give us — when you complete our contact form or email us: your name, work email address, and the details of your enquiry.
• Engagement data — where we work together, information needed to deliver our services and manage the relationship, including business contact details and correspondence.
• Technical & usage data — IP address, browser type, device information, and pages visited, collected automatically to keep the site secure and understand how it is used.

We do not seek to collect special category data through this website. Please do not send us sensitive personal information via the contact form.

03 How we use your information

• To respond to your enquiry and arrange a working session.
• To provide, manage, and improve our services to you.
• To send service-related communications relevant to an engagement.
• To maintain the security, performance, and integrity of our website.
• To comply with our legal and regulatory obligations.

We do not sell your personal data, and we do not use it for automated decision-making that produces legal or similarly significant effects.

04 Lawful bases for processing

Under UK GDPR we rely on the following lawful bases:

• Legitimate interests — to respond to enquiries, run and grow our business, and keep our site secure, balanced against your rights.
• Contract — to take steps at your request before entering into, and to perform, an engagement.
• Consent — for any optional cookies or marketing, which you may withdraw at any time.
• Legal obligation — where we must process data to comply with the law.

05 Sharing & processors

We keep your data confidential and share it only where necessary:

• With trusted service providers who process data on our behalf (for example, email, hosting, and IT tooling) under written terms that require appropriate safeguards.
• With professional advisers, regulators, or authorities where required by law.
• In connection with a business reorganisation or transfer, subject to the protections in this policy.

All processors act only on our documented instructions. We sign a non-disclosure agreement before any client briefing as standard.

06 International transfers

We aim to keep personal data within the UK and the European Economic Area. Where data is transferred outside the UK, we ensure an appropriate safeguard is in place — such as UK adequacy regulations or the International Data Transfer Agreement (IDTA) / UK Addendum to the EU Standard Contractual Clauses.

07 Data retention

We keep personal data only for as long as necessary for the purposes set out above. Enquiry correspondence is typically retained for up to 24 months; engagement records are kept for the duration of the relationship and for a reasonable period afterwards to meet our legal, accounting, and contractual obligations. When data is no longer needed, we securely delete or anonymise it.

08 Your rights

Under UK GDPR you have the right to:

• Be informed about how your data is used.
• Access a copy of the personal data we hold about you.
• Have inaccurate data rectified.
• Request erasure of your data in certain circumstances.
• Restrict or object to our processing.
• Data portability, where applicable.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@fractoservices.com. We will respond within one month.

09 Cookies

Our website uses a minimal set of cookies and similar technologies that are strictly necessary for the site to function and to keep it secure. Where we use any non-essential cookies (for example, analytics), we will ask for your consent first. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

10 Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. For more on our approach, see our Security page. No method of transmission over the internet is completely secure, but we work hard to protect your information and review our controls regularly.

11 Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The "last updated" date above shows when it was last revised. Material changes will be highlighted on this page.

12 Contact & complaints

If you have a concern about how we handle your data, please contact us first so we can put things right. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113.